|
1. Liability
Liability for damage to computer systems, and for loss of or damage to data, software or documents stored on your computer shall be limited to the value of the invoice presented for the work done. No liability for damages above this amount shall be accepted. Liability for damage is limited in all respects to the value of the invoice issued, except in cases of death and personal injury to 3rd parties, where English law will apply in all settlements.
2. Warranty - Labour
30-day Warranty: All computer services that we have charged for are covered by our 30-day warranty.
3. Warranty - Hardware
- Claygate Computers offers a 14-day return-to-base warranty, except where hardware has been 'sourced' on the customer's behalf. Most products are also covered by a manufacturer's 1-year warranty or longer. Please ask if you would like details about individual products' manufacturer warranties.
- Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we will refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
- 'Sourced' hardware is hardware that has been bought by Claygate Computers on your behalf and invoiced to you as such, with the word "SOURCED" marked after the item. We have made no profit on such items and as such, can only offer chargeable support.
- This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
Damaged Goods:
Damaged goods must be reported to Claygate Computers within 48 hours of purchase/delivery of the goods.
Exclusions
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightening, or natural disasters.
Limits of Liability
Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, any incidental or consequential damages arising from the use, or inability to use, this product. In no event will Claygate Computers be liable for more than the amount of your purchase price, not to exceed the current price list of the product, and excluding tax, shipping and handling charges.
Returns Procedure
| Within 14 days of purchase of the goods |
Please contact us. |
| After 14 days but within the manufacturer's warranty period |
Please contact the manufacturer directly, or contact us to be provided with the contact information for the relevant manufacturer. |
- Claygate Computers disclaims any other warranties, express or implied.
|
4. Backing up your computers
Whilst we will make every effort to ensure the continued integrity of your data, it is the responsibility of the client to ensure that all data and irreplaceable software is fully backed up before commencement of the work. This includes installation CDs which we may require at any time during or after our services are carried out.
5. Connection to third-party networks and the Internet
We accept no liability for the satisfactory operation of third party providers (such as Internet Service Providers), except where we have invoiced you for services provided by such a provider. We will provide help in connecting your computer to your provider at our standard rates, though we cannot accept any responsibility for the continued operation of the connection.
6. Can't Fix, No Fee Policy
In the unlikely event that we do not possess the necessary knowledge to fix a problem, no fee is charged for that service.
- If a problem has been diagnosed and a solution offered, but you choose not to proceed then you will be charged for the time spent up to that point.
- If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license or serial numbers, passwords or installation CDs you will again be charged for the time spent on site up to that point.
- If you are having problems with your internet connection we will test your equipment and line, but where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.
7. Invoices and payment
All invoices must be paid on receipt. Payment is accepted via cheque with a cheque-guarantee card, credit/debit card, or cash. The title of any goods which are purchased on account remain the property of Claygate Computers until the relevant invoice(s) are settled in full. The risk of goods passes to the purchaser at the time of delivery.
8. Confidentiality & Non Disclosure
We agree to take all reasonable steps to protect any data of a confidential nature while undertaking work for clients. These include the secure protection and non-transmittal of any passwords, data, network or system information. We undertake never to divulge client information of any nature to 3rd parties (whether involved in the client job or not) without first obtaining the express permission of the client. We also undertake to securely destroy or otherwise remove any client information from our systems once the work has subsequently completed*, unless the client expressly requests us to retain it.
*Where client data has been backed up, data may stored for a reasonable period of time in case it is needed by the client, before being destroyed.
|
